Terms of Service
Last Updated 29 March, 2023
Hello, and welcome to our Terms of Service. This is important and affects your legal rights, so please read them, along with our Privacy Policy, and any other terms referenced in this document carefully.
Occasionally we may, at our own discretion, make changes to the Agreements. When we make material changes to the Agreements, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Agreements, you may terminate the Agreements by contacting us by email.
Thanks for choosing Steppit, a product and trading name of Workshop Tech Solutions Ltd (“Steppit”, “Workshop”, “we”, “us”, “our”). By signing up or otherwise using the Steppit services, websites, and software applications (collectively, “Steppit Service” or “Service”), or accessing any content or material that is made available by Steppit through the Service (the “Content”) you are entering into a binding contract with the Steppit entity indicated at the start of this section. The Service also includes the Steppit Support Community as further described in the Steppit Support Community section.
Use of the Steppit Service relies on several technical requirements.
Your agreement with us includes these Terms of Service (“Terms”) and our Privacy Policy. (The Terms, Privacy Policy, and any additional terms that you agree to, as discussed in the Entire Agreement section, are referred to together as the “Agreements”.) If you wish to review the terms of the Agreements, the effective version of the Agreements can be found on the Steppit website. You acknowledge that you have read and understood the Agreements, accept the Agreements, and agree to be bound by them. If you don’t agree with (or cannot comply with) the Agreements, then you may not use the Steppit Service or consume any Content.
In order to use the Steppit Service and access the Content, you need to (1) be 18 or older, or be 13 or older and have your parent or guardian’s consent to the Agreements, (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) be resident in a country where the Service is available. You also promise that any registration information that you submit to Steppit is true, accurate, and complete, and you agree to keep it that way at all times.
Steppit enables independent content creators and training or educational institutions and their official representatives (collectively, “Channel Owners” or “Creators”) to provide recorded instruction, tutoring, and learning services (the “Content”) in connection with students (collectively, “Students”, the “Users”) via Steppit, a product of the Steppit Service. The Service includes, without limitation, facilitating and hosting Content and supporting materials, and taking feedback from Users.
The Steppit Service is only a marketplace for Creators and Students. We do not hire or employ Creators nor are we responsible or liable for any interactions involved between the Creators and the Students who purchase a Creator’s Content via the Service. We are not responsible for disputes, claims, losses, injuries, or damage of any kind that might arise out of or related to conduct of Creators or Students, including, but not limited to, any Student’s reliance upon any information provided by a Creator.
The Steppit Service and the Content are the property of Steppit or Steppit’s licensors. Subject to these Terms and our policies (including the Acceptable Use Policy, Code of Conduct, and course-specific eligibility requirements and other terms), we grant you a limited, non-exclusive, revocable license to make use of the Steppit Service, and a limited, non-exclusive, non-transferable, revocable license to make personal, non-commercial use of the Content (the “License”) for which you have paid all required fees. This License shall remain in effect until and unless terminated by you or Steppit. You promise and agree that you are using the Content for your own personal, non-commercial use and that you will not redistribute or transfer the Steppit Service or the Content.
The Steppit software applications and the Content are licensed, not sold, to you, and Steppit and its licensors retain ownership of all copies of the Steppit software applications and Content even after installation on your personal computers, mobile handsets, tablets, and/or other relevant devices (“Devices”).
All Workshop and Steppit trademarks, service marks, trade names, logos, domain names, and any other feature of the Workshop and Steppit brands (“Steppit Brand Features”) are the sole property of Steppit or its licensors. The Agreements do not grant you any rights to use any Steppit Brand Features whether for commercial or non-commercial use.
You agree and abide by our Acceptable Use Policy and not to use the Steppit Service, the Content, or any part thereof in any manner not expressly permitted by the Agreements. Except for the rights expressly granted to you in these Agreements, Steppit grants no right, title, or interest to you in the Steppit Service or Content.
Third party software (for example, open source software libraries) included in the Steppit Service are licensed to you either under the Agreements or under the relevant third party software library’s license terms.
Steppit Users may post, upload, and/or contribute (“post”) content to the Service (which may include, for example, pictures, text, messages, information, and/or other types of content) (“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the Steppit Support Community as well as any other part of the Steppit Service.
You promise that, with respect to any User Content you post on the Steppit Service, (1) you have the right to post such User Content, and (2) such User Content, or its use by Steppit as contemplated by the Agreements, does not violate the Agreements, applicable law, or the intellectual property (including without limitation copyright), publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by Steppit or any Creator, entity or individual without express written consent from such individual or entity.
Steppit may, but has no obligation to, monitor, review, or edit User Content. In all cases, Steppit reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Steppit’s sole discretion, violates the Agreements. Steppit may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
You are solely responsible for all User Content that you post. Steppit is not responsible for User Content nor does it endorse any opinion contained in any User Content. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST WORKSHOP RELATED TO USER CONTENT THAT YOU POST, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD WORKSHOP HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE LAWYER FEES AND COSTS) ARISING OUT OF SUCH CLAIM.
In consideration for the rights granted to you under the Agreements, you grant us the right (1) to allow the Steppit Service to use the processor, bandwidth, and storage hardware on your Device in order to facilitate the operation of the Service, (2) to provide advertising and other information to you. In any part of the Steppit Service, the Content you view, including its selection and placement, may be influenced by commercial considerations, including agreements with third parties. Some Content licensed or provided to Steppit may contain advertising as part of the Content.
If you provide feedback, ideas or suggestions to Steppit in connection with the Steppit Service of Content (“Feedback”), you acknowledge that the Feedback is not confidential and you authorize Steppit to use that Feedback without restriction and without payment to you. Feedback is considered a type of User Content.
You grant Steppit a non-exclusive, transferable, sub-licensable, royalty-free, perpetual (or, in jurisdictions where this is not permitted, for a term equal to the duration of the Agreement plus twenty (20) years), irrevocable, fully paid, worldwide license to use, reproduce, make available to the public (e.g. perform or display), publish, translate, modify, create derivative works from, and distribute any of your User Content in connection with the Service through any medium, whether alone or in combination with other content or materials, in any manner and by any means, method or technology, whether now known or hereafter created. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content. Where applicable and permitted under applicable law, you also agree to waive any “moral rights” (or the equivalent under applicable law) such as your right to be identified as the author of any User Content, including Feedback and your right to object to derogatory treatment of such User Content.
Steppit respects the rights of intellectual property owners. If you believe that any Content infringes your intellectual property rights or other rights. If Steppit is notified by a copyright holder that any Content infringes a copyright, Steppit may in its absolute discretion take actions without prior notification to the provider of that Content. If the provider believes that the content is not infringing, the provider may submit a counter-notification to Steppit with a request to restore the removed content.
If you believe that any Content does not comply with the Acceptable Use Policy, please contact us.
Steppit will make reasonable efforts to keep the Steppit Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. To the extent permissible under applicable law, Steppit reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Steppit Service, with or without notice, all without liability to you, except where prohibited by law, for any interruption, modification, or discontinuation of the Steppit Service or any function or feature thereof. You understand, agree, and accept that Steppit has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service. This section will be enforced to the extent permissible by applicable law. Steppit and/or the owners of any Content may, from time to time, remove any such Content without notice to the extent permitted by applicable law.
Steppit may modify the Service or discontinue their availability at any time.
The Steppit Community is a place for discussions and exchange of information, tips, and other materials related to the Steppit Service. If you do not agree to the Agreements you may not use the Steppit Community.
By using the Steppit Community, you confirm that any registration information that you submit to Steppit is true, accurate, and complete and that you will update such information in order to keep it current. It is strictly prohibited to include information in your profile that suggests that you are a Steppit employee or moderator or to otherwise pose as such an employee or moderator when using the Steppit Community. You also acknowledge and agree that Steppit may remove or reclaim your username at any time if Steppit, in its absolute discretion, considers such action appropriate.
No User Content or other content posted by Steppit employees, moderators and/or representatives on the Steppit Community should be construed as official support provided by Steppit. For details regarding official support, see the section Customer Support. Any content provided or made available to you on the Steppit Support Community by Steppit employees, moderators, and/or representatives is provided on an “as is” basis without warranties of any kind.
You acknowledge that opinions express in User Content on the Steppit Support Community are those of contributors of such User Content only and do not reflect the opinions or policies of Steppit or any of its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, suppliers, or licensors.
For customer support with account-related and payment-related questions (“Customer Support Queries”), please submit a support ticket to our customer service team using the Customer Service contact form. We will use reasonable endeavours to respond to all Customer Support Queries within a reasonable time frame and/or that we will be able to satisfactorily answer any such queries.
Steppit is committed to advancing the science of learning and teaching, and records of your participation in courses may be used for education research. In the interest of this research, you may be exposed to variations in the course content. Research findings will typically be reported at the aggregate level. Your personal identity will not be publicly disclosed in any research findings without your express consent.
Pricing of paid Services (e.g., courses) is determined by Steppit and/or the Creator of the Content in question (Steppit and Creators collectively known as “Sellers”). You agree to pay the fees for the Content that you purchase, and hereby authorize the Seller to charge your credit or debit card for such fees. If your credit or debit card is declined, you agree to pay the fees within thirty (30) days of notification, and pay (at the Seller’s discretion) a late payment charge of 1.5% per month or the maximum permitted by law, whichever is greater. If your card is declined, Steppit or the Seller may choose to limit your access to the platform and/or the course being purchased.
Fees may vary based on your location and other factors, and Steppit reserves the right to change any fees at any time at its sole discretion. Any change, update, or modification will be effective immediately upon posting through the relevant Services.
European Union Users: By purchasing Content, you are confirming that you want the Content immediately credited to your User Account and that by doing so, you are hereby waiving any and all cancellation rights under applicable laws, including but not limited to the EU Consumer Rights Directive (2011/83/EU) and/or any national laws implementing it. Notwithstanding the foregoing, you will still be eligible for the 14 day refund right as set out in the Refund Policy.
All Other Users: Refunds may be available as described in our Refund Policy.
When purchasing certain course Content, you may have the choice to pay for the course using an instalment plan. When entering into an instalment plan, you are entering into a 0% APR instalment loan which is to be paid according to the payment plan terms specified at the time of purchasing.
The first instalment will be charged to your credit or debit card immediately upon your election to purchase the Content. The second instalment will automatically be charged to your credit or debit card 1 month (30-days) after the initial payment. Any subsequent payments will be taken 1 month (30-days) after the preceeding payment.
If you do not pay all of the instalments in full accordance with the above, you will lose access to the Content and only be entitled to a refund in accordance with our Refund Policy. The Seller has no obligation to offer refunds to students who fail to fully pay their instalment plan.
Outside of the mobile applications, Sellers use the 3rd party payment platform, Stripe, the Stripe API, and in conjunction, your Stripe account to process credit and debit card transactions for your Steppit account. Steppit is a “Partner Application” as defined in the Stripe Terms of Service. By using Steppit and agreeing to the Steppit Terms or Service, you also agree to be bound by Stripe’s Terms of Service.
Purchases through the iOS application are processed by Apple and will show in your Apple account.
In the event that the sale or delivery of a course to any Student in is subject to any sales tax or value added tax (“VAT“), under applicable law, Steppit will collect and remit the tax to the competent tax authorities for sales of such Content to Students. Steppit may at its own discretion change the Sale Price where Steppit is of the view that tax may be due and Steppit will have a liability to account for such. You will indemnify and hold Steppit harmless against any and all claims by any tax authority for any underpayment of taxes, and any penalties and/or interest thereon.
The Agreements will continue to apply to you until terminated by either you or Steppit. However, you acknowledge and agree that the perpetual license granted by you in relation to User Content, including Feedback, is irrevocable and will therefore continue after expiry or termination of any of the Agreements for any reason. Steppit may terminate the Agreements or suspend your access to the Steppit Service at any time, including in the event of actual or suspected unauthorised use of the Steppit Service and/or Content, or non-compliance with the Agreements. If you or Steppit terminate the Agreements, or if Steppit suspends your access to the Steppit Service, you agree that Steppit shall have no liability or responsibility to you and Steppit will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Steppit account, please contact us through the Customer Service contact form. This section will be enforced to the extent permissible by applicable law. You may terminate the Agreements at any time.
WE ENDEAVOUR TO PROVIDE THE BEST SERVICE WE CAN, BUT YOU UNDERSTAND AND AGREE THAT THE WORKSHOP SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE WORKSHOP SERVICE AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WORKSHOP AND ALL OWNERS OF THE CONTENT MAKE NO REPRESENTATIONS AND DISCLAIM ANY WARRANTIES OR CONDITIONS OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER WORKSHOP NOR ANY OWNER OF CONTENT WARRANTS THAT THE WORKSHOP SERVICE IS FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. IN ADDITION, WORKSHOP MAKES NO REPRESENTATION NOR DOES IT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY THIRD PARTY APPLICATIONS (OR THE CONTENT THEREOF), USER CONTENT, OR ANY OTHER PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY ON OR THROUGH THE WORKSHOP SERVICE OR ANY HYPERLINKED WEBSITE, OR FEATURED IN ANY BANNER OR OTHER ADVERTISING. YOU UNDERSTAND AND AGREE THAT WORKSHOP IS NOT RESPONSIBLE OR LIABLE FOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY PROVIDERS OF THIRD PARTY APPLICATIONS OR PRODUCTS OR SERVICES ADVERTISED ON OR THROUGH THE WORKSHOP SERVICE. AS WITH ANY PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. NO ADVICE OR INFORMATION WHETHER ORAL OR IN WRITING OBTAINED BY YOU FROM WORKSHOP SHALL CREATE ANY WARRANTY ON BEHALF OF WORKSHOP IN THIS REGARD. SOME ASPECTS OF THIS SECTION MAY NOT APPLY IN SOME JURISDICTIONS IF PROHIBITED BY APPLICABLE LAW.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
YOU AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS OR DISSATISFACTION WITH THE WORKSHOP SERVICE IS TO UNINSTALL ANY WORKSHOP SOFTWARE AND TO STOP USING THE WORKSHOP SERVICE. WHILE WORKSHOP ACCEPTS NO RESPONSIBILITY FOR THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, AND WHILE YOUR RELATIONSHIP WITH SUCH THIRD PARTY APPLICATIONS MAY BE GOVERNED BY SEPARATE AGREEMENTS WITH SUCH THIRD PARTIES, TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, AS WITH RESPECT TO WORKSHOP, FOR ANY PROBLEMS OR DISSATISFACTION WITH THIRD PARTY APPLICATIONS OR THE CONTENT THEREOF, IS TO UNINSTALL AND/OR STOP USING ANY SUCH THIRD PARTY APPLICATIONS.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL WORKSHOP, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS, OR LICENSORS BE LIABLE FOR (1) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES; (2) ANY LOSS OF USE, DATA, BUSINESS, OR PROFITS (WHETHER DIRECT OR INDIRECT), IN ALL CASES ARISING OUT OF THE USE OR INABILITY TO USE THE WORKSHOP SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER WORKSHOP HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; OR (3) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE WORKSHOP SERVICE, THIRD PARTY APPLICATIONS, OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO WORKSHOP DURING THE PRIOR TWELVE MONTHS IN QUESTION, TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW.
Nothing in the Agreements removes or limits Steppit’s liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence, and, if required by applicable law, gross negligence. Some aspects of this section may not apply in some jurisdictions if prohibited by applicable law.
You acknowledge and agree that the owners of the Content and certain distributors (such as app store providers) are intended beneficiaries of the Agreements and have the right to enforce the Agreements directly against you. Other than as set out in this section, the Agreements are not intended to grant rights to anyone except you and Steppit, and in no event shall the Agreements create any third party beneficiary rights. Furthermore, the rights to terminate, rescind, or agree to any variation, waiver, or settlement of the Agreements are not subject to the consent of any other person.
If you have downloaded the App from the Apple, Inc. (“Apple”) App Store or if you are using the App on an iOS device, you acknowledge that you have read, understood, and agree to the following notice regarding Apple. This Agreement is between you and Steppit only, not with Apple, and Apple is not responsible for the Service and the content thereof. Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Service. In the event of any failure of the Service to conform to any applicable warranty, then you may notify Apple and Apple will refund any applicable purchase price for the App to you; and, to the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Service. Apple is not responsible for addressing any claims by you or any third party relating to the Service or your possession and/or use of the Service, including, but not limited to: (1) product liability claims; (2) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation. Apple is not responsible for the investigation, defense, settlement and discharge of any third party claim that the Service and/or your possession and use of the App infringe that third party’s intellectual property rights. You agree to comply with any applicable third party terms, when using the Service. Apple, and Apple’s subsidiaries, are third party beneficiaries of this Agreement, and upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary of this Agreement. You hereby represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
Other than as stated in this section or as explicitly agreed upon in writing between you and Steppit, the Agreements constitute all the terms and conditions agreed upon between you and Steppit and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral.
Unless as otherwise stated in the Agreements, should any provision of the Agreements be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreements, and the application of that provision shall be enforced to the extent permitted by law.
Any failure by Steppit or any third party beneficiary to enforce the Agreements or any provision thereof shall not waive Steppit’s or the applicable third party beneficiary’s right to do so.
Steppit may assign the Agreements or any part of them, and Steppit may delegate any of its obligations under the Agreements. You may not assign the Agreements or any part of them, nor transfer or sublicense your rights under the Agreements, to any third party.
To the fullest extent permitted by applicable law, you agree to indemnify and hold Steppit harmless from and against all damages, losses, and expenses of any kind (including reasonable lawyer fees and costs) arising out of: (1) your breach of this Agreement; (2) any User Content; (3) any activity in which you engage on or through the Steppit Service; and (4) your violation of any law or the rights of a third party.
If you have any questions concerning the Steppit Service or the Agreements, please contact Steppit customer service.
Thank you for reading our Terms. We hope you enjoy using Steppit!
Effective as of 9 March, 2023
Steppit respects intellectual property rights and expects you to do the same. We’ve established a few ground rules for you to follow when using the Service, to make sure Steppit stays enjoyable for everyone. Please follow these rules and encourage other Users to do the same.
The following is not permitted for any reason whatsoever:
Please respect Steppit, Creators and other users of the Steppit Service. Don’t engage in any activity, post any User Content, or register and/or use a username or channel handle which is or includes material that:
You acknowledge and agree that posting any such User Content may result in immediate termination or suspension of your Steppit account. You also agree that Steppit may also reclaim your username or channel handle for any reason.
Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.
Steppit may remove anyone from the Steppit Platform at any time for any reason, solely in Steppit’s discretion. This right is not modified by any other section of these Terms.
Effective as of 9 March, 2023
For details on our refund deadlines and policies, please refer to the information below. Please note that we treat violations of our Terms of Service and Code of Conduct very seriously, and we have no obligation to offer refunds to students who are found to be in violation of these terms, even if their requests are made within the designated refund period. Similarly we have no obligation to offer late refunds to students who do not pass a course, or who are otherwise unsatisfied with their final grade.
If you cancel your paid enrollment for a course, Steppit or the Seller of the course will offer you a complete refund until 14 days after your payment.
Notwithstanding the foregoing, shorter refund periods may apply to specific courses. In these cases, the shorter period will be stated as part of the sign-up process for the course.
By paying for a course before your course start date, your refund eligibility period will start on the payment date, not the course’s start date. Any feature access periods will start on the course’s start date, not on your payment date.
By opting to pay for a course using instalments, your refund eligibility period will start on the payment date of the initial deposit.
To request a refund, contact the Seller of your course or else Steppit at support@steppit.com with your email address and query. Alternatively you can request a refund through the support functionality within the mobile application.
Upon determining that a refund is due to you under these Terms, we will issue such a refund within 14 days of our confirmation that such a refund is due to you.
For Content purchased as a result of our refer-a-friend schemes, you are not eligible for a refund on the order for which the reward was offered.
If you are entitled to a refund we will refund you on the credit or debit card used by you to pay for the Content.
Effective as of 9 March, 2023
All students participating in a course must agree to abide by the following code of conduct:
Welcome to the Steppit Channel Terms. In order to create, manage and sell Content on the Steppit Service, Creators are required to create a Channel. This section outlines the terms and conditions that govern the creation, use, and sale of courses by Channels on the Steppit Service. As a Channel, it's important to understand these terms so you can create and sell your courses while adhering to all policies and guidelines. Please read these terms carefully before creating your Channel and selling your courses.
By using the Steppit Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to this Agreement, you may not use the Platform to create, offer or sell Content.
Agreement: the agreement between Steppit and the Creator for the supply of the Content in accordance with these Terms.
Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Channel: the channel that the Content is distributed through, owned by the Creator.
Content: the sessions, courses and any supporting materials (or any part of them) distributed through the Channel.
Creator: the creator of Content on the Steppit Service and owner of the Channel (“you”).
Gross Amount: the amount received by Steppit for purchases of the Content by Platform Users.
Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
Net Revenue: the Gross Amount less applicable intermediary fees (e.g. Apple’s App Store or Google Play), payment processor fees and any tax deductions.
Platform Users: individuals or corporate entities who have subscribed to use the Platform.
Sale Price: the sale price of the Content, in the Creator’s preferred currency (Great British Pounds by default).
Sales Currency: the currency of the sale. This is determined by the country of origin of the Platform User purchasing the Content. For mobile application sales, such as through Apple’s App Store or Google Play, the currency will be automatically determined.
Services: the Steppit services, websites, and software applications, including the website hosted on https://www.steppit.com (also referred to as “Steppit”, “Steppit Service” or “Platform”).
Steppit: a trading name of Workshop Tech Solutions Ltd. (also referred to as “Workshop”, “we”, “us”, “our”).
Terms: all Steppit terms and conditions, including these Channel Terms and General Terms.
a reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
a reference to writing or written includes emails.
The User who has the “Owner” role in a Channel is the legal owner of the Channel (known in these Terms as the “Creator”) and is fully responsible for it. By default, this is the User who creates the Channel, however the “Owner” role can be transferred to another User after the Channel’s creation.
The Creator may invite other Users to become team members on the Channel, but ownership of the Channel remains with the Creator.
All Intellectual Property Rights in the Content referred to in this agreement remain vested in the Creator with full title guarantee and free from encumbrances.
The Creator warrants that:
It owns the Intellectual Property Rights in the Content and has the authority to authorise Steppit to reproduce, distribute, publicly perform (including by means of a digital audio transmission), publicly display, communicate to the public, promote, market and otherwise use the Content on and through the Services in the manner contemplated by these Terms;
No Content infringes any Intellectual Property Right of any third party;
It has the necessary qualifications, credentials and expertise, including without limitation, education, training, knowledge, and skill set to teach and offer the services provided as part of the Content and through the Services; and
The Creator will not:
(a) upload or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libellous content or information through the Services;
(b) upload, post or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or any other form of solicitation (commercial or otherwise) through the Services or to any Platform User without the prior written consent of Steppit;
(c) use the Services for any business other than for providing tutoring, teaching and instructional services to Platform Users;
(d) engage in any activity that will require Steppit to obtain any licences from or pay any royalties to any third party, including, by way of example and not limitation, the payment of royalties for the public performance of any musical works or sound recordings;
(e) copy, modify, distribute, reverse engineer, deface, tarnish, mutilate, hack, or interfere with the Services or operations thereof, except as permitted in these Terms;
(f) frame or embed the Services in a manner to embed a free coupon version of the Content or other similar functionality intended to circumvent the Services;
(g) in relation to the Services impersonate another person or gain unauthorised access to another person's account;
(h) introduce any virus, worm, spyware or any other computer code, file or program that may or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other aspect of the Services or operation thereof; scrape, spider, use a robot or other automated means of any kind to access the Services; or
(i) interfere with or otherwise prevent other suppliers or Creators from providing their services or lessons.
The Creator shall ensure that at all times it has and maintains all the licences, permissions, authorisations, consents and permits that it needs to carry out its obligations under these Terms.
Steppit uses Stripe as its payment processor, and Creators are required to create a connected Stripe account in order to sell Content. Creators therefore agree to the Stripe Connected Account Agreement (available at https://stripe.com/legal/connect-account) when selling Content on the Platform.
Unless otherwise agreed between Steppit and the Creator in writing, Net Revenue generated from sales of the Content (after taxes and fees) will be subject to the following “Revenue Share”. For Basic (free) channels, Steppit will receive 20% of Net Revenue generated from sales of the Content and the Creator will receive 80% of Net Revenue generated. For Pro channels, revenue will be shared according to the selected plan's description available at https://www.steppit.com/resources/pricing. The Creator agrees to this Revenue Share and acknowledges that Steppit has the right to deduct its portion of the revenue generated from the sale of Content.
Payouts to the Creator’s bank account will be made according to the payout schedule of their Stripe account.
Steppit will not be liable to make payments to the Creator resulting from invalid purchases by any person, bot or animated programme.
Please note that in accordance with Steppit's regulatory and compliance policies, Channels based in Brazil are currently not authorized to sell Content on the platform due to local legal and operational restrictions.
The Sale Price of the Content will be determined by the Creator before the Content is made available to Platform Users, unless otherwise agreed to in writing between Steppit and the Creator. The Platform will handle billing and fee interactions with Platform Users through either Steppit's or the Creator's Stripe account.
Normally, Steppit will list the Content at the Sale Price or a local/mobile app equivalent (as detailed below). If a promotion is available for your Content, Steppit may set a different discounted or list price for the Content (see Promotions).
For purchases made in foreign currencies, the Sale Price or promotional price will be converted to the student's applicable currency using a system-wide foreign currency conversion rate set by Steppit. This conversion rate is periodically fixed into a table of corresponding price tiers by currency, known as the "Price Tier Matrix". Note that this matrix is fixed to a set of rounded prices, and may not be identical to applicable market rates at the time of transaction processing. Steppit reserves the right to update the Price Tier Matrix at any time. The Price Tier Matrix is available here.
For purchases made through a mobile application, the pricing matrix of the mobile platform provider will apply, and Steppit will select the closest price tier to the applicable Sale Price or promotional price. Since mobile platforms impose their own currency conversion rates, the conversion rates for mobile app prices may differ from those in the Price Tier Matrix.
The Creator grants Steppit permission to share their Content with Steppit employees, selected partners, and in cases where Steppit needs to restore access to accounts who have previously purchased the Creator’s Content. In such cases, the Creator understands that they will not receive compensation.
Steppit may offer Platform Users promotional discounts to purchase the Content under a "Platform Promotion Scheme”. When promotions are run under a Platform Promotion Scheme, Steppit may waive part or all of its Revenue Share to minimise the effect of the discount on the Creator’s Revenue Share, however Steppit is not liable for any reduction in Creator revenue resulting from promotional discounts offered to Platform Users.
Any promotions run outside of a Platform Promotion Scheme are subject to the normal Revenue Share percentages, where discounts are applied to the Sale Price before the normal Revenue Share is applied.
Steppit Pro Subscriptions include the features and functionality as outlined on our website and the Documentation for the applicable Subscription Plan. Unless otherwise indicated at the time of purchase or in an Order Form, the Subscription Term for any add-ons shall be coterminous with your primary Subscription to the Steppit Service, including any renewal Subscription Term.
You acknowledge and agree that if you exceed the usage permitted by your Subscription and Subscription Plan: (i) you may be required to upgrade your Subscription Plan or purchase additional usage to continue accessing and using Steppit Pro; and (ii) Steppit may disable or degrade performance of such Steppit Pro features.
Steppit allows Creators to add other users as team members of their Channel to co-manage Students and Content that you manage. By adding a team member, you understand that you are authorizing them to take certain actions that affect your Steppit account and Content. Violations of Steppit’s terms and policies by your team member may also impact your Steppit account and Content. Steppit is not able to advise on any questions or mediate any disputes between you and such users.
Creators will have access to student data such as names and email addresses through the Steppit Service. The Creator agrees that they will not use the data they receive for any purpose other than providing their services to those students on the Steppit Service, and that they won't solicit additional personal data or store students' personal data outside the Steppit Service. They agree to indemnify Steppit against any claims arising from their use of students' personal data.
The Creator acknowledges and accepts that Platform Users have the right to receive a refund. Neither the Creator nor Steppit shall receive any payments, fees or commissions in respect of any Content for which a refund has been granted. When granted, refunds use the Creator’s available Stripe balance, which doesn't include any pending balance. If the Creator’s available balance doesn't cover the amount of the refund, Stripe may debit the remaining amount from the Creator’s bank account.
In the event that a Platform User requests a refund in respect of the Content within the conditions of the Refund Policy, Steppit has the right to grant refunds without permission from the Creator.
Steppit uses Stripe Tax to calculate VAT and/or sales taxes for sales made via the Steppit platform, and collect these from the purchaser at the point of sale. Steppit will use the customer location and price currency to determine whether the tax should be added on top of the price (excluded) or included in the price. After collecting, Steppit will then file and remit these taxes accordingly.
The Creator understands and acknowledges that it is solely responsible for the payment of any taxes on its income and complying with all tax and regulatory policies in its country after receiving its Revenue Share.
The Creator hereby grants to Steppit a perpetual, non-exclusive, royalty-free non-transferable licence to use the Intellectual Property Rights in the Content in relation to the supply and development of the Services. The rights granted in this clause include, but are not limited to, hosting, storing, caching, reproducing, publishing, displaying (publicly or otherwise), performing (publicly or otherwise), distributing, transmitting, modifying, adapting (including, without limitation, in order to conform it to the requirements of any networks, devices, services, or media through which the Services are available), creating derivative works of, and otherwise using all Content through the Services.
The Creator hereby grants to Steppit the right to sublicense the Content to Platform Users directly or indirectly through selected third parties, so that those third parties can research and/or analyse such Content on other media and services. For more information on how we may use the Content, please visit our Privacy Policy (https://www.steppit.com/privacy).
The Creator hereby grants Steppit permission to make use of all or any part of the Content for quality control or delivering, marketing, promoting, demonstrating or operating the Services.
The Creator hereby grants Steppit permission to use its name, likeness, image or voice in connection with offering, delivering, marketing, promoting, demonstrating, and selling the Content and waives any and all rights of privacy, publicity, or any other rights of a similar nature in connection therewith, to the extent permissible under applicable law.
Steppit reserves the right to provide our Platform to the Creator’s competitors and make no promise of exclusivity in any particular market segment. The Creator further acknowledges and agrees that Steppit employees and contractors may also be Steppit customers and that they may compete with you, although they may not use your Content or confidential information in doing so.
Subject to the requirements below, Creators may use Steppit trademarks where Steppit authorizes them to do so.
The Creator must:
(a) Only use the images of Steppit trademarks that Steppit makes openly available to the Creator, as detailed in any guidelines Steppit may publish;
(b) Only use Steppit trademarks in connection with the promotion and sale of Content available on the Steppit Service or the Creator’s participation on Steppit; and
(c) Immediately comply if Steppit requests that the Creator discontinues use.
The Creator must not:
(a) Use Steppit trademarks in a misleading or disparaging way;
(b) Use Steppit trademarks in a way that implies that Steppit endorses, sponsors, or approves of the Content; or
(c) Use Steppit trademarks in a way that violates applicable law or in connection with an obscene, indecent, or unlawful topic or material.
Steppit may terminate this Agreement and modify, terminate, or refuse the Creator’s access to the Steppit Service at any time, with or without cause or notice. Steppit reserves the right to remove the Creator’s Channel and Content without warning.
Termination of the Agreement shall not affect any of the parties' rights and remedies that have accrued as at termination.
Any provision of the Agreement that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
If the Creator wishes to delete their Channel, it may do so by contacting Steppit via email at support@steppit.com. Steppit will use reasonable endeavours to respond to the Creator's request within 48 hours.
The Creator hereby understands and agrees that, after the Channel has been deleted, the Creator's name and all Content will remain accessible to Platform Users in accordance with the terms granted to such Platform Users.
If the Creator closes their account or terminates their Channel, Steppit may keep a copy of their Content after termination. The Creator grants Steppit a non-exclusive, perpetual, irrevocable license to maintain such archival copy for compliance with any relevant laws and regulations and for Steppit’s internal business purposes, subject to applicable law.
If the Creator behaves in a way that gets Steppit in legal trouble, Steppit may exercise legal recourse against the Creator. The Creator agrees to indemnify, defend (if we so request), and hold harmless Steppit, our group companies, and their officers, directors, suppliers, partners, and agents from an against any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the Content you post or submit, (b) your use of the Services (c) your violation of these Terms, or (d) your violation of any rights of a third party. Your indemnification obligation will survive the termination of these Terms and your use of the Services.
Entire agreement. The Agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
Severance. If any provision or part-provision of the Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Agreement.
Notices. Any notice or other communication given to a party under or in connection with the Agreement shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier or email. A notice or other communication shall be deemed to have been received: if delivered personally; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by email, one Business Day after transmission.
Account access. Steppit reserves the right to access your account, Channel, and Content in order to respond to requests for technical support, to maintain the safety and security of the Platform, and for other legitimate business purposes, as necessary, in Steppit's discretion.
Content monitoring. Steppit may, but has no obligation to, monitor any Content that appears on the Platform or review any conduct occurring through the Platform, including any interactions between Creators and Students and Steppit employees.
Third party rights. No one other than a party to these Terms shall have any right to enforce any of its terms.
Relationship between us. The Creator and Steppit agrees that no joint venture, partnership, employment, contractor, or agency relationship exists between them.
Governing law. The Agreement, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.
Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).
These Steppit AI Terms (“Steppit AI Terms”) are a component of the overarching agreements between you and Steppit, applicable to your usage and access of any Steppit AI feature(s). The terminology used in these Terms has the same meaning as in the Agreements. Whenever the Terms of Service apply, any reference to "Customer Data" in these Steppit AI Terms will also signify "Content".
"Steppit AI" refers to any feature(s) or functionality offered by Steppit and designated as Steppit AI that utilise data models trained by machine learning.
"Steppit AI Tools" indicates the suite of Steppit AI authorship and editing tools, which encompass tools for generating course plans and long-form textual content through prompting, editing existing textual content via pre-engineered prompts, extracting information from existing textual content via pre-engineered prompts, and translating existing textual content.
Machine learning and artificial intelligence models can enhance their performance over time to cater to specific use cases. We may employ data we obtain from your utilisation of Steppit AI to improve our models.
Input and Output. You can provide input to be processed by Steppit AI ("Input") and obtain output generated and returned by Steppit AI based on the Input ("Output"). Your Customer Data comprises Input and Output when you utilise Steppit AI. You are exclusively accountable for the development, content, operation, maintenance, and utilization of your Customer Data. You will ensure that your Input and usage of Steppit AI and Output do not (i) breach any applicable laws; (ii) violate these Steppit AI Terms, the Agreements, or our Acceptable Use Policy; or (iii) infringe, violate, or misappropriate any of our rights or any third party's rights. You recognize that due to the nature of machine learning and the technology powering Steppit AI features, Output may not be unique, and Steppit AI may produce the same or similar output to Steppit or a third party.
Restrictions on Steppit AI Feature Usage. You may not use Steppit AI or Output (i) to develop foundation models or other large-scale models that compete with Steppit or Steppit AI; (ii) to deceive any person that Output from the Services was solely generated by a human; (iii) to create spam or content for dissemination in electoral campaigns, or (iv) in a way that violates any technical documentation, usage guidelines, or parameters.
WARRANTY DISCLAIMER. STEPPIT DOES NOT MAKE ANY GUARANTEE REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USING STEPPIT AI OR THE ACCURACY OF ANY OTHER INFORMATION OBTAINED THROUGH STEPPIT AI. YOU UNDERSTAND AND AGREE THAT ANY DATA AND/OR MATERIAL OBTAINED THROUGH THE USE OF ANY STEPPIT AI FEATURE IS AT YOUR SOLE RISK. YOU SHOULD NOT RELY ON FACTUAL ASSERTIONS IN OUTPUT WITHOUT INDEPENDENTLY VERIFYING THEIR ACCURACY. OUTPUT THAT APPEARS ACCURATE DUE TO ITS SPECIFICITY MAY STILL CONTAIN FACTUAL INACCURACIES. STEPPIT AI CANNOT DYNAMICALLY RETRIEVE INFORMATION, AND OUTPUT MAY NOT ACCOUNT FOR EVENTS OR CHANGES TO UNDERLYING FACTS OCCURRING AFTER THE AI MODEL WAS TRAINED. NO INFORMATION OR ADVICE, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM STEPPIT OR THROUGH STEPPIT AI, SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
Service Level Terms Are Not Applicable. Any downtime of Steppit AI resulting from a third-party service's failure will not be considered in the Availability and Downtime calculations, notwithstanding anything to the contrary in your Agreements or the Service Level Terms.
Third-Party Provider Policies. If you choose to use Steppit AI feature(s), you may not use the Steppit AI features in a way that violates any OpenAI Policy, including their Usage Policies; and Sharing and Publication Policy. You also agree to OpenAI's Data Usage Policies.